Fix :- This error comes due to ldap connection issue because Webseal is not able to reach the LDAP.
So do below steps.
1 ) First check the webseal logs , can easily find the exact error
/opt/IBM/tivoli/common/DPW/logs
read file msg__webseald-default.log
2 ) Check the LDAP service status in LDAP server, LDAP server should be in start status
ps -ef | grep ldapinstance //instance as per environment
3 ) Check LDAP service is running on correct application user
4 ) Check LDAP service may run in config mode
5 ) Are you enabled SSL from LDAP end if yes check the ldap.conf
and webseal conf file information from policy and webseal server end.
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